Free returns — our satisfaction promise

Shop with our 100% satisfaction promise. If your KIKAN purchase is not right for you, return it free of charge. No questions asked — you do not need to give a reason.

KIKAN covers the cost of return postage. Contact us with your order reference and the items you would like to return so we can arrange the return and provide the correct instructions before you post anything.

After your return reaches us, we will arrange your refund to the original payment method and confirm it with you.

This promise applies to purchases made directly through the KIKAN website. For an eBay or Etsy purchase, please request your return through that marketplace’s order page. Your statutory rights are unaffected.